Jules Of The Earth
Help & Info
Everything you need to know — from shipping and returns to the very important question of what the chicken is called.
Shipping & Delivery
Payment & Dispatch
Goods will not be dispatched until payment has been received in full and cleared. We aim to dispatch within 1–5 working days of payment clearing. Where ordered items are out of stock, you will be informed and given options.
Postage & Delivery
Jules takes great care to ensure your order reaches you safely and quickly. Postage is based on weight. Usual delivery time is 1–5 days — though it may take a little longer during bank holidays and extreme weather.
Loss & Damages
We package goods carefully — please check your parcel as soon as possible on receipt. If products are damaged, inform us within 48 hours of delivery. Royal Mail doesn't class an item as lost until 15 days have passed — if you haven't received your order after 7 days, email [email protected] and we'll send a replacement.
Free UK Shipping
Free standard shipping on all UK orders over £50. Because you deserve it.
Returns & Exchanges
Availability
All products give clear ingredient information — what you see is what you get. All products are hand-made by Jules and many are made to order, so please be specific about any requirements. Products are subject to availability; where seasonal shortages occur, you will always be informed and given alternatives.
Returns Policy
We aim for complete customer satisfaction. If you're not satisfied, we're happy to give a refund or exchange — excluding return postage costs — providing goods are unopened, unused, and in re-saleable condition. You may return within 7 working days of delivery.
Email: [email protected]
Frequently Asked Questions
Practical ones first. Then the important ones about the animals.
How do I place an order?
Placing an order is as simple as selecting your favourite products, adding them to your basket, and following the checkout process. If you need any help, email [email protected] — I'm always here.
What types of products does Jules Of The Earth offer?
We offer a variety of all-natural skincare products, each carefully crafted to nourish your skin. From soothing creams to shampoos and conditioners, our range caters to different skin types — all infused with the goodness of nature and a little bit of magic.
Are your products natural, organic, or vegan?
Absolutely. Our products are formulated with natural and where possible organic ingredients, sourced ethically and sustainably. Our range is vegan-friendly, ensuring kindness to both your skin and the planet.
How should I store and use your products?
Store products in a cool, dry place away from direct sunlight. Each product comes with specific usage instructions — but as a general rule, treat them like the potions they are. With care and intention.
What payment methods do you accept? Is my payment information secure?
We accept direct bank transfer, PayPal, Credit/Debit Card, Apple Pay, and Google Pay. Your security is paramount — all payment information is encrypted and securely processed.
What are your shipping options and costs?
We offer several shipping options depending on your location and order size. Postage is based on weight. See the Shipping & Delivery section above for full details. Free UK shipping on orders over £50.
How do I return an item?
We aim for complete customer satisfaction. If you're not happy, we'll give a refund or exchange (excluding return postage costs) providing goods are unopened, unused, and in re-saleable condition within 7 working days of delivery. Email [email protected] to start a return.
How can I contact customer service?
Email [email protected] or call 07923 350727. We aim to respond within 24 hours (Mon–Fri, excluding weekends).
Do you offer discounts or special promotions?
Yes! We love treating our customers. Keep an eye on the website and sign up for our newsletter for exclusive discounts and special promotions.
Do you ship internationally?
Yes — please email [email protected] before placing an order so I can confirm postage costs. Please note: international shipments may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are the buyer's responsibility.
Can I request custom-made products?
We do offer customisations for certain products, with a minimum order quantity for custom orders. For details, contact [email protected] directly.
What if I'm allergic to certain ingredients?
All ingredients are listed on our product labels and website. Please review these carefully before ordering. If you have specific concerns, contact us before purchasing — we're always happy to help you find the right product.
What is the shelf life of your products?
Our products typically have a shelf life of 24 months after opening. For best results, use them within this timeframe and store as directed.
How can I leave feedback or a review?
Your feedback is invaluable! You can leave a review on our product pages or contact us directly with any comments or suggestions. We read every single one.
What is your dog called?
She was called Sirius. Not named after Sirius Black from Harry Potter, but Sirius the star — the brightest visible star in our solar system. Sadly she died 23 October 2024. She is forever woven into JOTE. 🖤
What is your cat called?
He is called Charlie Kitten. I've had him since he was 4 weeks old — he was a feral kitten that sat in the palm of my hand, so he will always be my baby boy, little kitten! He is also the official JOTE quality control inspector and seat-stealer.
What is your chicken called?
She is called Houdini — she is always escaping her pen. We support her choices.
Still need help?
I’m a real human who reads every email. No bots, no ticket systems, no hold music. Just Jules.
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